Dealing with Difficult People : 24 lessons for Bringing Out the Best in Everyone
- Binding: Paperback
- Author: Dr. Rick Brinkman;Dr. Rick Kirschner;Rick Brinkman;Rick Kirschner
- Publish Date: 2003-02-20
THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES
These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers.
Specific strategies for understanding the 10 types of problem people and influencing them to adopt positive behaviors.